ISO 9001: Registration
The ISO 9001 standard is based on eight quality management principles the International Organization for Standardization (ISO) developed for organizations' senior management to use as a framework for improving performance. ISO placed a strong emphasis on defining the newest revision of the standard to ensure the previous foundations of the standard weren't lost, but rather clarified and strengthened.
The eight principles are:
- Principle 1 — Customer focus
- Principle 2 — Leadership
- Principle 3 — Involvement of people
- Principle 4 — Process approach
- Principle 5 — System approach to management
- Principle 6 — Continual improvement
- Principle 7 — Factual approach to decision making
- Principle 8 — Mutually beneficial supplier relationships
The important change with the 2000 and 2008 revisions was the movement away from an elemental-based approach to one that is simpler and based on a process-management approach. There are five auditable clauses in the 2008 revision of the standard.
1. Quality management system
2. Management responsibility
3. Resource management
4. Product realization
5. Measurement, analysis and improvement
This new structure will compel organizations to step back and examine their processes as they affect product/service quality. Organizations, in the past, often sought to gain registration as a means of generating or retaining business. The intent of the newest revision is to improve organizations' operational efficiency by defining and developing sound business practices for them to follow. An outcome of these efforts may be the creation of new business and the retention of existing customers.
Setting the Standard
Approval Standards illustrate the Approval criteria of various types of products and services.
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The Approval Guide lists all products and services that are FM Approved.